Connect with our dedicated team
Ensuring smooth av operations
Support beyond installation
At AV Connections, our commitment to supporting our clients has been ingrained in our DNA since day one. As such, our support services extend well beyond our AV installations. If you require assistance, we can arrange a support contract paired to your specific installation or schedule an ad hoc visit to investigate and resolve a particular issue.
We are here to ensure that your AV systems operate at their best. We like to embed ourselves into our clients’ environments, becoming the AV department that many companies need but may overlook.
A swift, responsive ticket service
Proactive reporting
We strongly recommend that all our customers take full advantage of our support services. Even a simple report can often lead to a swift resolution, avoiding the need for unnecessary callouts or in-house repairs.
That’s why we offer responsive AV support services designed to address any issues swiftly and efficiently. Our dedicated support team runs a ticket desk that caters to all clients, whether they have a maintenance agreement or not.
For those who do have a maintenance agreement, we provide a specialised mailbox. This both ensures priority attention to audio-visual needs and queries and provides remote support, which enables us to overcome issues instantly or catch them before they become a problem.
Fast response times are guaranteed
Minimising disruption
In instances where on-site assistance is required, we go above and beyond to reduce interference to our client’s operations. Our trusted team of in-house engineers, who have a deep understanding of the site, can be deployed outside of office hours if needed to ensure minimal disturbance and a swift resolution.
At AV Connections, we take our commitment to rapid response times incredibly seriously. So much so, all support tickets are addressed within minutes to an hour. At the very most, all queries will be addressed by the next working day when we can guarantee an engineer will attend to you.
This level of responsiveness ensures that our clients receive the assistance they need in a timely manner.
Supporting your AV network
Remote technical assistance
Many of our maintenance agreement clients operate internal AV networks and VLANs separate from their corporate networks. This allows us to remotely manage devices and potentially resolve issues without the need for on-site visits.
Our support team works closely with these clients, leveraging remote configuration software to diagnose and troubleshoot problems promptly.
This approach not only streamlines the support process but also saves valuable time by eliminating the need to schedule an engineer visit.
Backed by a team of experts
Experience peace of mind
With AV Connections’ comprehensive support process, you can have peace of mind knowing that your AV systems are backed by a team of experts.
From thorough testing and troubleshooting to research and development, we go the extra mile to ensure maximum performance. Our goal is to seamlessly integrate your team member’s preferred platforms like Microsoft and Zoom, providing you with a seamless collaboration experience.
Moreover, our support services are not just about resolving technical issues. We believe in building strong relationships with our clients, and many of them have developed trusted partnerships with our team. Our personalised approach ensures that clients receive thorough aftercare.
